Shipping policy

Shipping Policy

At Chillish we strive to offer you the finest shipping options, regardless of your location. Each day, our mission is to serve customers throughout the USA, ensuring you receive top-notch responsiveness whenever you need it.

Shipping Costs:

We offer Free Shipping on Orders in the United States

Estimated Delivery Times

Orders within the United States typically arrive within 5 -14 days.
Delivery times are estimates and can vary based on your location and the manufacturer's shipping window(s). Most orders arrive well before the maximum timeframe.

Shipment Confirmation & Tracking 

After your order ships, you will receive a Shipment Confirmation email with a tracking number. The tracking number becomes active within 24 hours. If you do not receive this email, please contact us at KristyKay@Chillish.net with the subject "Order Confirmation Not Received," and our team will assist you.

Custom Items

For customized items, we will reach out to you to confirm your customizations. These items will only ship after we receive the necessary details.

Checking Your Order Status  

You can track your order using the tracking number sent to you via email. If you haven’t received a tracking number after 3 business days, please contact us for assistance.

If You Haven't Received Your Item  

If you did not receive your item, please email us at KristyKay@Chillish.net We will work with our shipping department to find out the status.

Changing Your Delivery Address

If your order has not been dispatched, you can change your delivery address by contacting our customer service team. However, we cannot guarantee address changes once the item has shipped.

Wrong Address

If your item is returned to us because you entered an incorrect mailing address during checkout. In that case, you will be responsible for paying all additional shipping fees associated with resending the item.

Need Help 

If you have any questions or need assistance regarding shipping, please reach out to our customer support team:  

Customer Service

For all customer service inquiries, please reach out to us via email at KristyKay@Chillish.net or visit our Contact Us page

We're here to help ensure you have a great shopping experience with us!